HOW WE HELP
aka Why Us?
Most fractional hires are executive advisors who do just that: advise. As current or former C-Suite execs they provide high level vision and strategy. But only at a high level. We’re different.
As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time.
Less talk-y, more walk-y.
Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success hire.
Techtonic Lift will elevate your CS Operations!
“They were so easy to work with. Took time to understand our business and the end goal we were trying to achieve. Didn't provide a cookie cutter solution. Instead proposed material changes to our setup to enhance the experience for our end users and clients. Even made recommendations unrelated to the work to better our entire client journey. Took the time to also explain the why behind certain recommendations opening our team up to new ways of setting up our CS platform”
RANGE OF SERVICES
But we do other things too.
-
Tech Layoffs
Let us fill in the gaps and help your company and your customers get through 2024. We can provide the interim services you need until you are ready to regrow your customer success team.
-
Fractional CS Ops and Process Design
Customer onboarding journeys and success metrics
Renewal playbook design
Customer health scoring insights
Process documentation and CS team enablement
Customer segmentation recommendations
Churn analysis
-
Part-Time Customer Success Platform (CSP) Services
CSP Admin work (configuration, maintenance, reporting)
Data integrations (CRM, etc)
Platform implementation and training
Still deciding on a CSP? We provide vendor recommendations.
-
CS Team Management
Interim CS Leadership
CSM 1:1 and/or Team coaching
Team structure and performance tracking
KPI and variable comp plan design
Team SOPs
Additional services based on your CSM or CS Team needs.