HOW WE HELP
aka Why Us?

Most fractional hires are executive advisors who do just that: advise. As current or former C-Suite execs they provide high level vision and strategy. But only at a high level. We’re different.

As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time.

Less talk-y, more walk-y.

Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success hire. 

What is Fractional Hiring?

RANGE OF SERVICES

But we do other things too.

  • Tech Layoffs

    Let us fill in the gaps and help your company and your customers get through 2024. We can provide the interim services you need until you are ready to regrow your customer success team.

  • Fractional CS Ops and Process Design

    • Customer onboarding journeys and success metrics

    • Renewal playbook design

    • Customer health scoring insights

    • Process documentation and CS team enablement

    • Customer segmentation recommendations

    • Churn analysis

  • Part-Time Customer Success Platform (CSP) Services

    • CSP Admin work (configuration, maintenance, reporting)

    • Data integrations (CRM, etc)

    • Platform implementation and training

    • Still deciding on a CSP? We provide vendor recommendations.

  • CS Team Management

    • Interim CS Leadership

    • CSM 1:1 and/or Team coaching

    • Team structure and performance tracking

    • KPI and variable comp plan design

    • Team SOPs

    • Additional services based on your CSM or CS Team needs.

Tell Me About Packages